Privacy Policy

Effective: December 2025

SpeedRecovery ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share personal information when you use speedrecovery.co.uk or our recovery services.

1. Information We Collect

We collect:

Contact details: Name, phone number, email from contact forms or calls

Service details: Vehicle location, type, condition, pickup/drop-off addresses

Technical data: IP address, browser type, pages visited (via cookies)

Communication records: Call recordings, WhatsApp messages for service quality

2. How We Use Your Data

We use your information to:

Provide 24/7 recovery services and arrange transport

Communicate service updates and quotes

Process payments and invoices

Improve our website and customer service

Comply with UK vehicle recovery regulations

3. Legal Basis

Processing is necessary for contract performance (recovery service), legitimate interests (service improvement, fraud prevention), and legal obligations.

4. Who We Share Data With

Trusted recovery partners and garages for service delivery

Payment processors

Legal authorities if required by law
Data stays within the UK/EU. We never sell your information.

5. Data Security

We use SSL encryption, secure servers, and access controls. Contact form data transmits securely to our system.

6. Data Retention

Service enquiries: 12 months

Completed jobs: 7 years (legal/tax requirements)

Website analytics: anonymised, indefinite

7. Your Rights

Under UK GDPR, you have rights to:

Access, correct, or delete your data

Object to processing or request restriction

Data portability

Withdraw consent (where applicable)

Contact us via contact@speedrecovery.co.uk or Contact Us form to exercise rights. Complaints go to ICO (ico.org.uk).

8. Cookies

This site uses essential cookies for functionality. No tracking cookies. Manage preferences in browser settings.

9. Contact Us

SpeedRecovery
90 Ellerton Road, Birmingham B44 0QG, UK
Phone: 07851 668595
contact@speedrecovery.co.uk | Contact Us Form